Frequently Asked Questions (FAQ) - General Questions

What support options are available with the Exchanger XML Editor?

Are maintenance upgrades free of charge?

Where can I find information on the features of the Exchanger XML Editor>

Where can I find the documentation on the Exchanger XML Editor?

How can I upload from Access Database to Exchanger XML Editor?

What support is available for Saxon 8.1.1?

How can I suggest features that I would like to see included in future versions of the Exchanger XML Editor?

What support options are available with the Exchanger XML Editor?

Support is currently available to all customers who have signed up for our maintenance agreement. Simply email us. We endeavor to respond to all support queries within 24 hours. To assist us in dealing with your query please include the following information:

• Version of Exchanger XML Editor being used;
• Platform that you are running the Exchanger XML Editor on;
• A brief description of the problem you have encountered.

Other forms of support that we offer free of charge to all customers and evaluation users are our User Forum, Online help or our comprehensive document library which contains detailed documentation and video demonstrations.

Are maintenance upgrades free of charge?

Maintenance upgrades are available for all customers who have availed of our maintenance agreement.

Where can I find information on the features of the Exchanger XML Editor?

A comprehensive Features listing can be found here. Here we list all the major features of the various components that make up the Exchanger XML Editor (Schema / Outliner / Editor / Viewer / Grid).

Where can I find the documentation on the Exchanger XML Editor?

Download our user guide in either A4 or Letter size format.
Use our Online help section which provides an overview on Getting Started, Menus, Preferences & Toolbars.
Visit our library to view documentation and video demonstrations.

How can I upload from Access Database to the Exchanger XML Editor?

Using the JDBC-ODBC bridge that is built into the JDK:

Driver field is: sun.jdbc.odbc.JdbcOdbcDriver

Database field is: jdbc:odbc:TestDB

where TestDB is replaced with the name of your database (look in the ODBC Data Source Administrator for the System name).

How can I suggest features that I would like to see included in future versions of the Exchanger XML Editor?

We are always interested in hearing about new features that users would like to see incorporated into our product. You can post your suggestions onto the User Forum or email us.